Protecting your privacy is important to us. is committed to protecting the confidentiality, security and accuracy of the personal information they collect, use or disclose in accordance with applicable legislation. This Privacy Policy (“Privacy Policy”) is a statement of principles and guidelines for the protection of the personal information of individuals who are our customers, service providers and other individuals (“you”) (with the exception of our staff, whose personal information is collected, used and disclosed in accordance with our privacy policy for staff).

BY PROVIDING PERSONAL INFORMATION TO FITA.CI OR ITS AGENTS, YOU AGREE THAT WE MAY COLLECT, USE OR DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, THE PRIVACY PREFERENCES YOU HAVE PROVIDED TO US AND AS AUTHORIZED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to some of the identified purposes at any time by contacting us. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be useful to you.

1. The type of personal information collected
Canadian privacy legislation defines personal information broadly enough as information about an “identifiable individual” or as information that identifies an individual. The types of personal information we may collect from you from time to time include: your name, address, telephone number, e-mail address, previous address(es), payment information (for billing purposes) and service preferences. In addition, from time to time, we may ask you for more information about your interests, profession and background. For example, we sometimes ask our customers to complete surveys to get to know them better and to identify issues, products or services that may be of interest to them. Finally, from time to time, we may acquire demographic and other information about you (e.g., your profession and interests) from an outside organization, but only if you have previously agreed to allow that organization to share the information with companies such as

2. The purposes for collecting your personal information
We collect your personal information for the purposes indicated below:

(a) In order to provide the product, service or information you have requested
If you are a customer of one of our services, we use your name and address (mailing address and e-mail address) to deliver the product, service or information you have requested and to track the transaction (i.e., send an invoice, notify you when your subscription expires, etc.).

(b) In order to process the payment
Your credit card number or banking information regarding pre-authorized payments is used only to process payments and provide you with various payment options, and not for marketing purposes.

(c) Sending you information
From time to time, we may send you more information about our products and services.

(d) Other purposes
In addition, from time to time, we may use your personal information for the following purposes:
– identify and protect errors, fraud, theft and other illegal activities and other third parties, and verify compliance with’s policies and contractual obligations
– understand your needs and preferences, including communicating with you and conducting surveys, research and evaluations;
– obtain audited statements on the number of clients by product and service;
– engage in commercial transactions, including purchase, sale, lease, merger, consolidation or any other type of acquisition, disposition, securitization or financing involving
– any other purpose that we may indicate to you from time to time.

3. Disclosure of your personal information

We may disclose your personal information to the following third parties under the circumstances described below:

(a) Communications to service providers
We may share your personal information with other companies that provide services on our behalf, including contractors, auditors, our software developers (including website developers and hosts), data processing, document management and office services providers. In addition, we may disclose your personal information to an organization or individual retained by to assess your creditworthiness or to collect outstanding receivables on an account, or to our auditors. We will only provide these companies with the information they need to provide the service and they are prohibited from using this information for any other purpose.

b) Communication to our business units
We may share your personal information with any of the business units that are part of Côte d’ivoire Tourisme (i. e., its subsidiaries and affiliates) in order to better serve you and provide you with information about the products and services of our group.

(c) Communication to trading partners
From time to time, our websites may offer their customer lists to other carefully selected organizations that want to let you know about a product or service that may be of interest to you. We review the documents that must be sent to you before providing your e-mail address to ensure that the organization is trustworthy and that the documents concerned are appropriate and do not contain misleading information.

(d) Communication in the context of business transfers may participate in the sale or transfer of some or all of its activities. As part of this sale or transfer, may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the confidentiality of your personal information in a manner consistent with this Privacy Policy.

(e) Law Enforcement and Disclosure under a Law may disclose your personal information to a government agency that has asserted its lawful authority to obtain the information or where has reasonable grounds to believe that the information could be useful in investigating an unlawful activity, or to comply with a subpoena, warrant or order of a court, person or body having jurisdiction to compel the disclosure of the information, or to comply with a court’s decision regarding the disclosure of information records. may also disclose your personal information to its legal counsel.
If you would prefer that we DO NOT disclose your personal information as described above in clauses 4(a) to 4(d), simply let us know (see “How to Contact Us” below).

4. Control of your personal information wants you to be able to maintain control over how we use your personal information.
In particular:
You may have the right not to participate in some or all of the identified purposes, uses and communications set out in clauses 3 and 4 above.
You always have the option of asking us not to use your name, address, e-mail address, etc. and to provide you only with the product, service or information you have requested.
See “How to Contact Us” below.
E-mail communications will always include sender identification and the “Unsubscribe” option.
As mentioned above, we may not be able to provide you with our services if you withdraw your consent to our use of your personal information.

5. The storage of your personal information
Your personal information is stored in secure locations and on servers controlled by Côte d’Ivoire Tourisme, located either in our offices or in the offices of our service providers. To access your personal information, please contact our Privacy Officer at the address listed in the “How to Contact Us” section below).

6. Accessing your personal information
Upon written request, subject to certain exceptions, will inform you of the existence, use and disclosure of your personal information and provide you with access to it. You should send your request for consultation to our Privacy Officer, whose contact information is provided in the “How to Contact Us” section below).

7. Protecting your personal information
We make every reasonable effort to prevent the loss, misuse and alteration of personal information under our control. Our security policies are reviewed periodically and improved as required.

Only authorized employees and suppliers have access to your personal information. When personal information is sent to a third party for processing, we ensure, through contractual agreements with the third party, that your personal information remains secure. We retain your personal information for the period of time we provide you with a product or service and for a reasonable period of time thereafter in the event that you wish to obtain a new service.

We operate secure data networks protected by firewall and password protection systems that meet industry standards. However, we cannot guarantee that personal information voluntarily provided in chat rooms or newsgroups will not be collected and used by third parties, in which case you may receive unsolicited messages from third parties.

8. Privacy protection and our websites sometimes collects personal information through its various websites. This clause contains additional information about the collection of this personal information.

Cookies – When an individual accesses the websites, we may use a browser feature called a “cookie” to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the websites from which the visitor comes, the date and duration of the visit, the number of visits, the average time spent on our websites, the pages visited and the number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser (without necessarily identifying the visitor) to our computers each time our websites are visited. Unless the visitor specifically informs us (e.g., by registering for our services or sending us a message from the websites), we will not know the identity of visitors. In addition to the identified purposes described in our privacy policy, we may use this information from our websites and share it with other organizations with which we have a business relationship to measure the use of our websites and to improve their functionality and content. Visitors can reset their browser to be notified as soon as they receive a cookie or to decline cookies. However, when a visitor refuses cookies, he or she may not be able to use some of the features available on our websites.

Online Communications – In order to receive a product, service or information, visitors to our websites may voluntarily provide us with personal information for purposes such as asking questions, requesting information, subscribing to a product, viewing or downloading a document, participating in contests and surveys. If has identified you as a registered user of an online service, we may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.

Email Communications – From time to time, we may send you marketing or promotional communications by email containing information that may be useful to you, including information about the products and services of and other third parties with whom we have a business relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide that you do not want to receive marketing or promotional emails in the future from
In addition, if you send us an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.

Advertisers – If you provide certain personal information on one of’s websites to request information from a third party (such as an advertiser), we are not responsible for that third party’s use of your personal information. Therefore, we suggest that you first learn about the privacy policies of this third party by visiting their website or by contacting them by mail or telephone before providing them with your personal information.

Opinion Surveys – Opinion surveys on our websites are anonymous. We do not match the votes cast in these surveys to names or e-mail addresses unless indicated at the time of collection.

Chat rooms and bulletin boards – Some of’s websites may provide chat rooms and bulletin boards. Only individuals 18 years of age or older may participate in our chat rooms and bulletin boards. The voluntary disclosure of personal information in a chat room or bulletin board is not governed by this Privacy Policy. Any communication in a chat room or discussion group is public, not private, and you transmit this information at your own risk. Although it is prohibited to use our forums as a source of e-mail addresses for sending unsolicited or unsolicited messages or spam, third parties may still enter your e-mail address and send you e-mail messages if you post your e-mail address and we cannot control such acts by third parties. We advise you to be careful and attentive at all times when surfing the Internet.

Searches – For your convenience, search functions are sometimes provided on our websites. We keep logs of search terms to learn more about the type of information our visitors are looking for and to improve our services.

Hyperlinks – For your convenience, websites sometimes include hyperlinks to websites operated by third parties. By activating these hyperlinks, you will leave the websites for those of third parties, which may have different privacy policies and practices from those of is not responsible for the use of these third party websites.

Advertising to Children – We believe that none of the websites are directed to children 13 years of age or younger. Our advertisements do not knowingly target children 13 years of age or younger, except as permitted by law.

Individuals under the age of 18 – Individuals under the age of 18 should not provide or post personal information on our websites without the permission of their parent or guardian.

9. Canadian Marketing Association
We adhere to the Canadian Marketing Association’s (“CMA”) Code of Ethics and Standards of Practice, including its Internet Privacy Policy.

10. Changes to the Privacy Policy reserves the right to modify or supplement this Privacy Policy at any time. If we make any changes to this Privacy Policy, we will post those changes on our websites and the amended policy will be available upon request to the Privacy Officer at However, will obtain the necessary consents under applicable privacy laws if it intends to collect, use or disclose personal information about an individual for purposes other than those for which consent was given, unless otherwise required or authorized by law.

11. How to contact us has appointed a Chief Privacy Officer to oversee compliance with this Privacy Policy and applicable privacy laws. The contact details of’s Privacy Officer are as follows:

Responsible for the protection of the confidentiality of Côte d’Ivoire Tourism

Annex 1 – Protection of personal data
Your data on FITA
What personal data is collected about me?
– What data?
The information we collect is used to improve the services offered to all our users.
When you create a FITA account, you provide us with personal information, including your name and password. You can also add a phone number or payment information to your account, for example.
We collect certain information such as IP addresses, connection data and navigation data, order history, preferences…
Some data is collected because you give it to us voluntarily, others automatically because of your actions on the site, other information may be transmitted by partners.
– When? When?
We collect the information you provide us with, in particular when:
– you create your customer account on our website
– you place an order on our website
– you are browsing our site and viewing pages
– you participate in a game or contest
– you edit and publish your site
– you contact our Customer Service
– you are writing a comment
– you consult our advertisements
On what legal basis and for how long are my personal data processed?
The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data. You will find below the legal bases that we apply to our main processing operations.
– Legal basis for the processing operations
Among the applicable legal bases:
– The contract: the processing of personal data is necessary for the execution of the contract to which you have consented.
– The legitimate interest: FITA has a commercial interest in processing your data that is justified and does not infringe your privacy. Except in exceptional cases, you may at any time object to processing based on a legitimate interest by notifying FITA.
1. The data you have provided us with – Legal basis Contract
– Surname, first name
– Email
– Mailing address
– Identifiers
– Date of Birth
– Company name
– Telephone number
We have this data to improve our product, create services and generate reports.
2. The data we collect – Legal basis: Legitimate interest
– IP addresses
– Browser
– Clicks
– Mapping
We store this data to improve our product, create services and generate reports

How do we use the information we collect?
1. To provide, improve and develop our services
2. To create and maintain a reliable and secure environment.
3. To provide, customize and improve our marketing advertising.
What use should be made of data related to social networks?
The use of FITA’s social networks and services or applications in connection with these social networks may result in the collection and exchange of certain data between social networks and FITA. We invite you to consult the personal data protection policies of social networks in order to be precisely informed of the information that is collected by social networks and that may be transmitted to FITA in connection with its sites and applications as well as the purposes for which your data is used, in particular for advertising purposes. You will be able to set up access and confidentiality of your data directly on social networks.
– Plug-ins and social modules
Our site uses plug-ins or social modules. These include the small “I like” buttons, “share” third-party social networks such as Facebook, Twitter, Google+….. that you can find on our sites and applications. They allow you to love (“liker”) and share information from our sites and applications with your friends on social networks. When you visit a FITA page containing plug-ins or social modules, a connection is established with the servers of social networks (Facebook, Twitter…) which are then informed that you have accessed the corresponding page of the FITA site visited, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account.
– Social connect
The Social Connect function allows you to connect to our sites with your social network accounts to facilitate your purchases and access to our services. When you connect to our site with these third-party accounts, FITA may access certain information to provide you with a personalized and social experience. The information collected by FITA on our site and application is not transmitted to social networks without your consent. It is your responsibility to manage your privacy settings on social networks when you want to connect to FITA services with your social network credentials.

My rights as a user
– Managing your information
o You can access and update some of your information through your FITA account settings or by sending us a contact request.
– Correction of inaccurate or incomplete information
o You can correct inaccurate or incomplete personal information directly through your profile or by sending us a contact request.
– Data retention
o After the account has been closed, the data are definitively deleted, with the exception of those that may allow FITA to justify the performance of its legal or contractual obligations. The data thus stored shall be kept for a limited period of time and shall not be used for any purpose during that period.
– Objection and deletion of data
o After the account has been closed, the data are definitively deleted, with the exception of those that may allow FITA to justify the performance of its legal or contractual obligations. The data thus stored shall be kept for a limited period of time and shall not be used for any purpose during that period.
o You can terminate your account at any time by going directly to your FITA profile and within the framework of the general terms and conditions of use and sale of your subscribed subscription
Data protection and security infrastructure
We attach great importance to protecting our customers’ information and the confidentialité́ of their users. As a cloud-based company that manages some of our customers’ most valuable data, we have set standards for sécurité́ that have been removed. is committed to taking all reasonable steps to avoid any feared event (illegitimate access, unwanted modification or loss of personal data).
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempt at malicious intent or computer intrusion or any violation of the terms of use of our Services.
Data is stored using security concepts such as:
– Firewall;
– Load balancers;
– Daily data backups;
– Data encryption;
– Replication of data in different geographical areas.

Data Protection Officer
Arzané Dominique
Role: CTO

We are not indifferent to the way we process your data… and that’s normal!
A question, a remark, a concern…?
Do not hesitate to contact us!

Appendix 2
Fair information practices
In Côte d’Ivoire, fair information practices with respect to your personal information are set out in a series of principles developed by the Canadian Standards Association and incorporated into Canadian privacy legislation. These principles are intended to ensure that companies treat your personal information fairly, protect its confidentiality and provide individuals with the means to maintain a reasonable level of control over how their personal information is collected, used and disclosed. collects, uses and discloses your personal information using fair information practices that reflect the following 10 privacy principles:

Principle 1 Responsibility is responsible for the personal information under its control and has designated a Privacy Officer who is responsible for’s compliance with this Privacy Policy and privacy laws. Contact information for the Privacy Officer can be found in the “How to Contact Us” section of this Privacy Policy. In addition, our responsibility for the personal information we collect continues even if we share it with other organizations. For example, when we share your information with another organization (e.g., one of our service providers), we take contractual and other measures to ensure that these providers appropriately protect your personal information.

Principle 2 – Identifying Purposes for the Collection of Personal Information will identify the purposes for which your personal information is collected at or before the time of collection. Some of the identified purposes for which typically collects, uses and discloses personal information are described in Clause 3 of this Privacy Policy. If we intend to collect, use or disclose your personal information for additional purposes, we will amend this Privacy Policy (and notify you) or seek your consent.

Principle 3 – Obtaining consent for the collection, use or disclosure of personal information
We will obtain your informed consent for the collection, use or disclosure of your personal information, except as permitted by law. For example, we ask for your consent to the collection, use and disclosure of your personal information for the purposes described in Clause 3 of this Privacy Policy. You may withdraw your consent at any time for some or all of the purposes indicated, subject to legal or contractual restrictions and reasonable notice. However, please note that in certain circumstances, we may not be able to provide you with our services if you withdraw your consent to our use of your personal information.

Principle 4 – Limiting the Collection of Personal Information will limit the collection of personal information, both in terms of the amount and nature of the information, to that which is necessary to fulfill the purposes identified by In addition, will collect your personal information by fair and lawful means, without misleading or deceiving you as to the purpose for which the information is collected.

Principle 5 – Limiting the Use, Disclosure and Retention of Personal Information will not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. will retain your personal information only as long as necessary to fulfill the identified purposes.

Principle 6 – Accuracy of Personal Information will strive to ensure that your personal information is as accurate, complete and up-to-date as required for the purposes for which it is to be used. will update personal information when necessary to fulfill the identified purposes or upon notification by the individual concerned. WebSelf. will not systematically update personal information unless this process is necessary to fulfill the identified purposes. If your contact information and/or other personal information changes, please do not hesitate to contact us so that we can update our records.

Principle 7 – Security Measures will protect your personal information with security safeguards appropriate to the sensitivity of the information. For example, the computer servers on which we store your personal information are protected by firewalls and other security features that meet industry standards. In addition, your personal information is made available to our employees and service providers only on a need-to-know basis, in order to provide you with our services or otherwise fulfill the purposes identified in Clause 3 above.

Principle 8 – Transparency of policies and practices will make readily available to you specific information about its policies and practices relating to the management of personal information. For example, the most current version of this Privacy Policy will always be available on at policy and upon request to the Privacy Officer whose contact information is provided in the “How to Contact Us” clause.

Principle 9 – Individual Access to Personal Information
Upon written request, subject to certain exceptions, will inform you of the existence, use and disclosure of your personal information and will allow you to review it. If we do not allow you to consult them, will notify you in writing, give you the reasons for the refusal and inform you of the possible remedies. If access is granted, will give you a reasonable opportunity to review your personal information. You may challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Possibility of complaining about non-compliance with the principles
You have the right to complain about your failure to comply with this Privacy Policy by contacting the Privacy Officer at